Southern Safety Supply, LLC
STANDARD TERMS AND CONDITIONS
A. SALES POLICY FOR PRODUCTS
1. Wholesale/Retail.
Southern Safety Supply, LLC (SSS) sells its complete offering wholesale to business customers, while also serving individuals.
2. Prices.
Prices listed are best prices offered, do not include freight, handling fees, taxes, and/or duties, and are subject to correction or change without notice. Market sensitive commodity products will be priced according to current market conditions. Export orders may be subject to other special pricing. SSS reserves the right to accept or reject any order.
3. Sales Tax.
Customer is responsible for payment of all applicable state and local taxes, or for providing a valid sales tax exemption certificate.
4. Payment and Credit Terms.
SSS accepts major credit cards such as Visa, MasterCard, Discover, and American Express. All payments must be made in U.S. dollars. Our website is PCI compliant and offers secured payment methods.
B. FREIGHT POLICY
Prices stated are F.O.B. origin. SSS charges a shipping and handling fee, (which includes internal handling and related costs), on each order which is applied at time of order and reflected on customer’s invoice. Receipts for shipping and handling charges will not be furnished. SSS covers shipping and handling for standard ground delivery for orders over US $2500 before tax and freight (including any backorders). COD shipments are not permitted. Other terms and conditions may apply for other than standard ground delivery (“Other Freight Services”), including without limitation, expedited same day delivery, air freight, freight collect, export orders, hazardous materials, customer’s carrier, shipments outside the contiguous U.S. or other special handling by the carrier. Any charges incurred for Other Freight Services must be paid by customer. Fuel surcharges may be applied. Title and risk of loss pass to customer upon tender of shipment to the carrier. If the product is damaged in transit, customer’s only recourse is to file a claim with the carrier.
C. PRODUCT WARRANTY POLICY
1. SATISFACTION GUARANTEE TO ALL CUSTOMERS
Customer should contact SSS if not satisfied with a product. Fall arrest items, respiratory items, flame resistant clothing or items, special order items, videos, and custom-imprinted products are nonreturnable unless there is a defect in quality or workmanship through no fault of the end user. SSS will promptly provide an exchange or refund if the product is returned within 30 days of delivery, in its original packaging and with proof of purchase from SSS. Return shipping is the responsibility of the customer unless a defect is apparent.
2. Limited Warranty.
All products found on this website have been manufactured by other parties. These products may be warrantied by their respective manufacturers against defects in workmanship and materials that arise during normal use. There may be a limited term to any of these manufacturers’ warranties, and these warranties may be invalidated by any misuse of the products. The manufacturers have provided all statistical information found on this website. This information is reproduced solely for the Buyer’s information and convenience. This website does not represent these statistics as being accurate. Determining the adequacy of any product for any intended purpose is the sole responsibility of the Buyer. In making that determination, the Buyer has not relied upon any warranty of representation made by SSS. We do not recognize the authority of any agent, employee or representative of our company to bind us to any representation, affirmation of fact or warranty, expressed or implied. No warranty shall be created by any statement made on this website for the advertisement or promotion of any product.
3. Warranty Product Return.
Before returning any product, customer shall contact SSS by logging on to www.southernsafety.com, clicking on the “Contact Us” link at the top of the page, then clicking on the “Email us” link and provide the date, the original invoice number, the stock number, and a description of the defect; or call Customer Care at 1-865-673-0140, and provide the date, the original invoice number, the stock number, and a description of the defect. Proof of purchase is required in all cases.